Refund Policy

1. Our Promise

We want you to love your fragrance. If something is wrong with your order, contact us first — we will make it right with a replacement, exchange, or refund as described below.

2. Returns — 30 Days

• You may return an item within 30 days of delivery.
• For hygiene and safety reasons, fragrances, mists, and diffusers must be unopened and unused, with seals intact.
• Opened fragrance products can only be returned if they are damaged, defective, or we sent the wrong item.

3. Damaged, Defective, or Wrong Items

Contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund of the item price. Return shipping is not covered — see below.

4. How to Start a Return

• Email us with your order number before sending anything back — returns sent without approval may be delayed.
• Return shipping is the customer’s cost in all cases — we do not cover or reimburse return shipping.
• Pack the item securely in its original packaging where possible.

5. Refunds

• Approved refunds go to the original payment method.
• We process refunds within 5–10 business days of receiving and inspecting the return.
• Original shipping charges are non-refundable except when the return is due to our error or a damaged/defective item.
• Sale and promotional items follow the same policy unless stated otherwise at purchase.

6. Exchanges

Want a different scent? Return the unopened item under this policy and place a new order, or contact us and we will help arrange an exchange where stock allows.

7. Contact Us

Start a return or ask a question at:veysel@arkmercury.comToronto, Ontario, Canada